1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just $20-$70. You don’t have to hire a web designer or web design studio. The second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality.
2. Do you provide any scripts with your templates or could you do some custom programming?
Our templates do not include any additional scripts. Newsletter subscriptions, search fields, forums, image galleries (in HTML versions of Flash products) are inactive. Basic scripts can be easily added. If you are not sure that the element you’re interested in is active please contact our Support for clarification.
3. What do I receive when I order a template from Oscbuy.com?
After you complete the payment via our secure form, you will receive the instructions for downloading the product. The source files in the download package can vary based on the type of the product you have purchased. If you need unzipping software to open the .zip archive, Windows users may visit www.HotScripts.com or www.WinZip.com, Mac users may visit www.StuffIt.com.
4. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe® GoLive®, Macromedia Dreamweaver® and Microsoft Frontpage®.
5. What am I allowed and not allowed to do with the templates?
You may: Build a website using the template in any way you like. You may not: Resell or redistribute templates (like we do). Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
6. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing, you may use the template as many times as you need for one website.
7. Is it possible to buy the particular image from the template?
No. According to our Terms and Conditions we never sell the images separately from templates (as well as the templates separately from the images).
8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check. Is that possible?
Please use Skrill payment option. They accept payments by check.
10. Is there any return policy?
Since Oscbuy.com is offering non-tangible irrevocable goods, we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you’ve carefully read ‘sources available’ section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
11. I ordered a template, but haven’t received the download information.
In this case, please contact us via support e-mail.
12. I was billed twice – I received 2 emails from merchants.
Make sure that these charges have different order IDs. If it is so, contact us via email.
13. Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact us and we will reactivate your link.
14. I would like to purchase a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for similar templates in our collection!
15. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the ‘sources available’ field in the template preview window. NOTE: We do not provide Macromedia Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage Extensions.
16. What is Adobe Photoshop?
Adobe Photoshop is the world’s most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website
17. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
18. How can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/
19. When I try to open the flash fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX2004 or Flash 8 (check the software requirements to the template) to edit this file.
20. Can I edit flash template in Swish?
No. Our flash templates can be edited in Macromedia Flash only.
21. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.
22. What is the best place to find photos/images for modification of my template?
We recommend you to purchase images from www.gettyimages.com.
23. I was wondering if you could give me the contact info for a particular designer?
Sorry, our corporate policy prohibits direct contacts with contractually obliged designers.
24. Is it possible to use your templates to develop websites for my customers?
Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Please keep in mind that when you purchase the template with an ordinary or exclusive license, you’re entitled to create only one project (one domain name).
25. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?
Yes, of course.
26. Are the bonuses included with the package?
You only get a clipart library and fonts collection together with the package. You need to browse the collections to download the items.
27. Will Oscbuy.com help me to edit my template?
Oscbuy.com offers you a variety of sources to help you with your template. Send email to us to get basic help about your template. You can always use Oscbuy.com 24/7 phone support, try our Ticket System, or Live Support Chat to get qualified assistance from our support representatives.
28. Will Oscbuy.com help me to install my template?
Some of our products like osCommerce templates, Zen Cart templates, &c. require installation to operate. Installation services are not included in the package price. However, Oscbuy.com offers you a variety of sources to help you with installation of your template, including installation instructions through support email.
29. Do you provide Macromedia Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage Extensions?
No. We provide you only plain HTML files.
30. Are your templates compatible with any CMS?
We do not guarantee compatibility with any CMS. The only exception is PHP-Nuke Themes. They are 100% compatible with PHP-Nuke.